INFO

SHIPPING

SHIPPING

We offer worldwide shipping with DHL Express from Bali, Indonesia.

Please allow 1-2 business days for dispatch. Unless stated otherwise on the product page.

Unfortunately DHL is still experiencing delays due to the global pandemic. For delivery, please allow approximately 3-6 business days for metro areas and up to 5-10 business days for all other areas.

Australia & Singapore - $15 AUD
USA & New Zealand - $20 AUD
UK, Europe, Asia, Canada, Mexico, South & Central America - $25 AUD
United Arab Emirates, Kuwait & Qatar - $30 AUD
Indonesia - $5 AUD

Free shipping within Australia on orders over $200 AUD.

DHL do not deliver to PO boxes. We recommend providing an a residential or business address. All packages require signature on delivery. DHL will contact you on the day of delivery to confirm you will be present to sign. If you waive your right to sign, please ensure that there is a safe place for your package to be left. Arthur Apparel is not responsible for packages that are lost, stolen or damaged.

If your order includes both available stock and pre-order garments, your order will not be dispatched until all items are available. If you wish to receive the available items separately, you must place separate orders to which our standard shipping rates will apply.

Once your order is shipped, you will receive a shipping confirmation and tracking number to track the delivery of your goods.

Changes or cancellations of orders can only be made prior to receiving your shipping confirmation.

If your order has already been shipped, please contact DHL Express for any shipping enquiries.   

If you have any further questions regarding shipping and delivery, please feel free to email us at info@arthurapparel.com.

 

 

RETURNS

HOW TO

Submit your return via this link. You will receive an email with further instructions once your request for a return has been approved.

POLICY

We accept returns for full-price items within 30 days of receipt for exchange or store credit.

Sale items (including sales where a discount code was used), hats, jewellery and key rings are not eligible for return.

Refunds are only issued where the garment is deemed faulty beyond repair or if an alternative size in the same style is unavailable for exchange. We reserve the right to repair or replace faulty garments. If you think that your garment is faulty, please email us at info@arthurapparel.com and attach relevant photos. 

If you wish to exchange your item for a different style, any price difference will be returned to in the form of a credit note.

The returned garment/s must be in their original packaging, with all tags attached. The garment/s have not been worn, damaged or washed. The original invoice included in package as proof of purchase. We reserve the right to charge a cleaning/administration fee or refuse the return if the garment is not in this condition.

The customer will bare the full cost of returning the garment back to us. Please keep your tracking number. Arthur Apparel is not responsible or accountable for the loss of garments being returned.

Returns are collected from the Post Office every Tuesday and your return will be processed the following day.

If you have any further questions regarding returns contact us via email info@arthurapparel.com.

 

 

 

SIZE GUIDE

SIZE GUIDE

*All our garments are handmade. Please allow for 1-2cm difference in garment dimensions.

INTERNATIONAL SIZE TRANSLATION

AUS
6
8
10
12
14
UK
6
8
10
12
14
USA
2
4
6
8
10
EUR
34
36
38
40
42
JPN
7
9
11
13
15


CHOOSING YOUR SIZE

Use the measurements below as a guide to help you choose which size would suit you best.

AUS 6 8 10 12 14
Bust 81cm 84cm 89cm 94cm 99cm
Waist 65cm 68cm 73cm 78cm 83cm
Hip 91cm 94cm 99cm 104cm 109cm  


Bust:
 Measure under your arms at the fullest part of your bust. The tape should be level across your shoulder blades.

Waist: Measure around the smallest part of your waistline. The tape should sit comfortably loose.

Hips: Measure around the fullest part of your low hip. The tape should sit level across your backside.

Our products all include a small description outlining whether the garment runs large, small or is true to size. As most of our garments are oversized and you will often have the choice to purchase one size smaller. Our product pages also include the garment measurements where you will find the basic dimensions of each garment, to help with sizing. Please read the descriptions and garment measurements before purchasing.

Please note: All sizes on our website are Australian ladies.

If you have any questions regarding sizing, please reach out to us and we’ll do our best to help - info@arthurapparel.com

 

 

CUSTOMS

Customs Duty is a tax imposed on goods when transported across international borders. Customers are responsible for any fees or taxes incurred. Arthur Apparel is not liable for these charges. Refused packages will not be received by Arthur Apparel and the customer will not eligible for a refund. Please ensure you are familiar with your local import tax rates and purchase mindfully.

TERMS

PRODUCTS & CONTENT
All Arthur content, products and prices depicted on this Website are subject to change with out notice at anytime. We make the best effort to display correctly the images and descriptions of our products, including the colours. Please note the following:
Care Instructions - All care instructions can be found on a label in the left side seam on each garment as well as on each garment page on our website.

SHIPPING LIMITATIONS
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. All purchases from this Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

PRICING AND PAYMENT
All prices displayed on the Arthur website are in AUD but can be converted using the currency converter.

INFORMATION ACCURACY
We attempt to ensure that all information on this webpage is as accurate and current as possible. We reserve the right to change prices, product availability and descriptions at any time. At times the information displayed may occasionally be inaccurate, or out of date. We also reserve the right to alter the terms of any special offers or sales periods and sale stock at any time.

PLACING AN ORDER & ORDER CONFIRMATION
Please follow the check out instructions to place your order. Once we have received the order, we will send you an e-mail containing your Order Confirmation to acknowledge that we have received your order. All orders are subject to approval by Arthur Apparel and we will confirm the order by sending you a Shipment Confirmation via e-mail. Please note that during sales periods it may take up 5 business days to process an order.

We reserve the right to cancel your order at any time before we have accepted it and we may withdraw our approval and cancel your order where there has been an obvious error in price or where the products are no longer in our inventory. We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.

PRIVACY POLICY
Arthur recognises the importance of your privacy and it is of utmost importance to us that all information provided by you is secure.
All information collected is used solely for the purpose of assisting in providing you with the relevant information; notify you of sales, offers and new products available. Arthur will not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. 

USE OF THE ARTHUR WEB SITE
The Arthur site design, all content, text, graphics, style information, and other material displayed on or that can be downloaded are either the property of or are used with permission by Arthur Apparel. The Website and all content are protected by Australian and International copyright, trademark and other laws and may not be used unless you have prior written permission. If you wish to use any material from this site, please contact us via email. You must not modify, adjust or reproduce any information on this Web Site or publicly display, distribute use any information or such materials for any public or commercial purpose. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

If you have any questions or concerns about our Terms and Conditions please contact us via email at info@arthurapparel.com.

 

 

*All our garments are handmade. Please allow for 1-2cm difference in garment dimensions.

INTERNATIONAL SIZE TRANSLATION

AUS
6
8
10
12
14
UK
6
8
10
12
14
USA
2
4
6
8
10
EUR
34
36
38
40
42
JPN
7
9
11
13
15


CHOOSING YOUR SIZE

Use the measurements below as a guide to help you choose which size would suit you best.

AUS 6 8 10 12 14
Bust 81cm 84cm 89cm 94cm 99cm
Waist 65cm 68cm 73cm 78cm 83cm
Hip 91cm 94cm 99cm 104cm 109cm  


Bust:
 Measure under your arms at the fullest part of your bust. The tape should be level across your shoulder blades.

Waist: Measure around the smallest part of your waistline. The tape should sit comfortably loose.

Hips: Measure around the fullest part of your low hip. The tape should sit level across your backside.

Our products all include a small description outlining whether the garment runs large, small or is true to size. As most of our garments are oversized and you will often have the choice to purchase one size smaller. Our product pages also include the garment measurements where you will find the basic dimensions of each garment, to help with sizing. Please read the descriptions and garment measurements before purchasing.

Please note: All sizes on our website are Australian ladies.

If you have any questions regarding sizing, please reach out to us and we’ll do our best to help - info@arthurapparel.com