Submit your return via this link. You will receive an email with further instructions once your request for a return has been approved.
We accept returns for full-price items within 30 days of receipt for exchange or store credit.
Sale items (including sales where a discount code was used), hats, jewellery and key rings are not eligible for return.
Refunds are only issued where the garment is deemed faulty beyond repair or if an alternative size in the same style is unavailable for exchange. We reserve the right to repair or replace faulty garments. If you think that your garment is faulty, please email us at email@example.com and attach relevant photos.
If you wish to exchange your item for a different style, any price difference will be returned to in the form of a credit note.
The returned garment/s must be in their original packaging, with all tags attached. The garment/s have not been worn, damaged or washed. The original invoice included in package as proof of purchase. We reserve the right to charge a cleaning/administration fee or refuse the return if the garment is not in this condition.
The customer will bare the full cost of returning the garment back to us. Please keep your tracking number. Arthur Apparel is not responsible or accountable for the loss of garments being returned.
Returns are collected from the Post Office every Tuesday and your return will be processed the following day.
If you have any further questions regarding returns contact us via email firstname.lastname@example.org.