EXCHANGES AND REFUNDS

 

 

HOW TO

Follow this link to our online returns portal and follow the instructions provided.
You will receive an email with further instructions once your request for return has been approved.

POLICY

A refund will only be issued where the garment is deemed faulty beyond repair or if an alternative size in the same style is unavailable for exchange. All faulty returns will be assessed and we reserve the right to repair or replace the garment/s. If the item is no longer in stock, a full refund will be issued.


If you wish to return your garment/s for a credit note or exchange, your request will only be accepted if the following criteria are met:

  1. The garment/s are in saleable condition, in their original packaging, with all tags attached. 
  2. The garment/s have not been worn, damaged or washed
  3. You notify Arthur Apparel within 10 days (Australian orders) or 14 days (International orders) of receiving your order. The garment must be sent immediately after return approval. Garments received over 1 week after return authorisation is issued will not be accepted.
  4. The original invoice as proof of purchase is provided

We reserve the right to charge a cleaning/administration fee or refuse the return if the garment is not in this condition.

*** All sale or promotional items are final and will not be accepted for return, exchange or credit note.

The customers bares full cost of returning their garment back to us.
Once the return has been received, it will be processed on the following Tuesday.
Only returns who have received approval via our returns portal will be accepted.

We recommend using Registered Australia Post Express or Registered International Post to return garments to us, and we advise you to take note of your tracking number. Arthur Apparel is not responsible or accountable for the loss of garments being returned.