EXCHANGES AND REFUNDS
Arthur Apparel does not offer refunds for change of mind. A refund will only be issued where the garment is deemed faulty beyond repair or if an alternative size in the same style is unavailable for exchange. For all faulty returns, we will assess the fault and we reserve the right to repair or replace the garment/s. If the item is no longer in stock, a full refund will be issued.
If you wish to exchange your garment, your request will only be accepted if the following criteria are met:
- The garment/s are in saleable condition, in their original packaging, with all tags attached
- The garment/s have not been worn, damaged or washed
- You notify Arthur within 7 days (Australian orders) or 14 days (International orders) of receiving shipping confirmation. The garment must be sent immediately after return approval. Garments received over 1 week after authorisation will not be accepted.
- The original invoice as proof of purchase is provided
Sale items will not be accepted for return, exchange or credit note.
The customer bares full cost of return postage in addition to the postage of their exchange item.
Arthur Apparel does not cover the return postage costs — this cost is at your own expense, unless the garment/s are deemed faulty. Only returns who have lodged a return request and have been issued a unique Returns Authorization Number will be accepted.
We recommend using Registered Australia Post Express or Registered International Post to return garments to us, and we advise you to take note of your tracking number. Arthur Apparel is not responsible or accountable for the loss of garments being returned.
- Use the email form on our Contact Page to request your Return Authorisation Number (RA) within 7 days (Australian orders) or 14 days (International orders) of receiving your order confirmation.
- Include in the email your customer order number, and which garment(s) you would like to exchange/refund and the reasons for your return.
- Once your refund/exchange has been approved, you will receive an email with your unique RA number and the return address.
- Once your return is received, we will notify you by email and process your refund/exchange within 5 business days (please allow an additional 3 days for your refund to appear in your account)