Returns

RETURNS

  

POLICY

 

All items, except for swimwear bottoms and final sale items, are returnable within 14 days of shipment for store credit. 

 

Refunds and exchanges are only issued where the garment is deemed faulty beyond repair. We reserve the right to repair or replace faulty garments.

 

Garment/s must be unworn, unwashed, with all tags attached, in original packaging. We reserve the right to charge a fee or refuse the return if the garment is not in this condition upon receipt.

 

Customer is responsible for all shipping expenses. Please keep your receipt/tracking number - Arthur Apparel is not accountable for any lost packages.

 

HOW TO

 

  1. Please ensure you have met the criteria above before submitting your return.

  2. To submit your return for a store credit, click here.

  3. Log in with the same email used for your order. 

  4. Follow the instructions to process your return.

  5. Once your return is approved, you will receive a confirmation email with shipping instructions. Ensure you check your promotions or spam folders if you do not see it in your inbox. 

If you have any further questions or in the unlikely event that your garment is faulty - please email chat@arthurapparel.com with your order number and attach relevant photos.