EXCHANGES AND REFUNDS
Follow this link to our online returns portal and follow the instructions provided.
You will receive an email with further instructions once your request for a return has been approved.
All sale or promotional items are final and will not be accepted for return, exchange or credit note.
We offer exchanges and credit notes only.
A refund will only be issued where the garment is deemed faulty beyond repair or if an alternative size in the same style is unavailable for exchange. All faulty returns will be assessed and we reserve the right to repair or replace the garment/s. If the item is no longer in stock, a full refund will be issued.
If you think that your garment is faulty, please email us directly at firstname.lastname@example.org and attach relevant photos.
If you wish to return your garment/s for a credit note or exchange, your request will only be accepted if the following criteria are met:
- The garment/s are in saleable condition, in their original packaging, with all tags attached.
- The garment/s have not been worn, damaged or washed.
- You notify Arthur Apparel within 14 days of receiving your order. The garment must be sent immediately after return approval. Garments received over 1 week after return authorisation is issued will not be accepted.
- The original invoice included in package as proof of purchase.
*Due to COVID-19, we have extending our return policy to 30 days from the date you receive your order. We're aware that postal services are still experiencing delays and we understand that your package may take a little longer to reach us.
We reserve the right to charge a cleaning/administration fee or refuse the return if the garment is not in this condition.
The customer will bare the full cost of returning the garment back to us.
Packages will be collected from the Post Office every Tuesday and your return will be processed on the following Wednesday.
Only returns who have received approval via our returns portal will be accepted.
We recommend using Registered Australia Post or Registered International Post to return garments to us.
We advise you to take note of your tracking number. Arthur Apparel is not responsible or accountable for the loss of garments being returned.
If you have any further questions regarding returns, please see our FAQ page or contact us via email email@example.com.