SHIPPING AND DELIVERY

SHIPPING

We offer worldwide shipping with DHL Express from Bali, Indonesia.

Please allow 1-2 business days for dispatch. Unless stated otherwise on the product page.

Unfortunately DHL is still experiencing delays due to the global pandemic. For delivery, please allow approximately 3-6 business days for metro areas and up to 5-10 business days for all other areas.

Australia & Singapore - $15 AUD
USA & New Zealand - $20 AUD
UK, Europe, Asia, Canada, Mexico, South & Central America - $25 AUD
United Arab Emirates, Kuwait & Qatar - $30 AUD
Indonesia - $5 AUD

Free shipping within Australia on orders over $200 AUD.

DHL do not deliver to PO boxes. We recommend providing an address where someone will be available to sign between 9am-6pm Mon-Fri. 

All packages sent by Arthur Apparel require signature on delivery. DHL will contact you on the day of delivery to confirm you will be present to sign, otherwise you are able to authorise the package to be left without signature. Arthur Apparel is not responsible for packages that are lost, stolen or damaged.

If your order includes both available stock and pre-order garments, your order will not be dispatched until all items are available. If you wish to receive the available items separately, you must place separate orders to which our standard shipping rates will apply.

Once your order is shipped, you will receive a shipping confirmation and tracking number to track the delivery of your goods.

Changes or cancellations of orders can only be made prior to receiving your shipping confirmation.

Please contact DHL Express for any shipping enquiries.  

CUSTOMS DUTY

Customs Duty is a tax imposed on goods when transported across international borders. Customers are responsible for any fees or taxes. Arthur Apparel is not liable for these charges. Refused packages will not be received by Arthur Apparel and the customer will not eligible for a refund. Please purchase mindfully. 

 

If you have any further questions regarding shipping and delivery, please feel free to email us at info@arthurapparel.com.