SHIPPING AND DELIVERY

SHIPPING WITH ARTHUR

Arthur ships all orders directly from Bali via DHL Express and charge a flat rate per order. All orders will be shipped within 48 business hours of receiving order confirmation unless purchased as pre-sale. Once your order is shipped, you will receive a shipping confirmation and unique tracking number to track the delivery of your goods. Please note that changes or cancellations of orders can only be made prior to receiving your shipping confirmation. 

All purchases made on weekends and public holidays will be processed on the following business day.

Please note -
DHL do not deliver to PO boxes. We recommend providing an address where someone will be available to sign between 9am-6pm mon-fri.

When filling out your shipping details, please be sure to enter a valid email address and contact number. Once your order is in transit, DHL will confirm via email/SMS how the customer would like to receive the package.

SHIPPING RATES

Australia - $15.00 AUD (2-3 business days)
All orders within Australia will receive free shipping if over $200
US -
$20.00 AUD (2-3 business days)
UK -
$25.00 AUD (2-5 business days)
Europe - $35.00 AUD (2-5 business days)
Indonesia - $10.00 AUD (1-3 business days)
New Zealand - $25.00 AUD (2-3 business days)

Estimated delivery times are to be used as a guide only for metropolitan areas, and commence from the date of dispatch. Some delays may be experienced for remote areas and this is out of our control. Moreover, we do not hold responsibility for damaged, lost or stolen packages. 

Please note -
As the recipient, you are liable for all import duties, customs and local taxes levied to the country you are shipping to; payment of these may be necessary to release you order from customs on arrival. Arthur Apparel will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes as well as it's rules and regulations for importing foreign goods and products.